Terms of Service

3.1. Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal capacity to enter into binding contracts.
• Represent a legitimate business entity or be an individual using Services for lawful purposes.
• Not be located in a country subject to UK or EU sanctions or embargoes.

3.2. Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3. Corporate Accounts

If you are registering on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms. The entity will be considered the Client and will be responsible for all obligations under this Agreement.

2.2. Enforcement

We reserve the right to immediately suspend or terminate services if we detect prohibited activities. We cooperate with law enforcement agencies when presented with valid legal requests under UK jurisdiction.

2.3. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it immediately to:finance@amadeusprotectedltd.com

5.1. Pricing & Currency

All prices are listed in Euros (EUR) and are subject to change with 30 days' notice for new purchases. Existing clients will maintain their contracted pricing for the duration of their service term.

5.2. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express (processed via Stripe)
• Bank Wire Transfer: SWIFT and SEPA transfers accepted

We do NOT accept: Cryptocurrency, cash payments, anonymous payment methods, or bearer instruments.

5.3. Payment Processing via Stripe

Credit card payments are processed by our payment partner, Stripe, Inc. When you provide payment information, it is transmitted directly to Stripe and is subject to Stripe's Terms of Service and Privacy Policy. We do not store your complete credit card information on our servers.

By making a payment, you authorize us to charge the payment method provided for the Services purchased. You represent and warrant that you have the legal right to use the payment method provided.

5.4. One-Time Payments

Our standard service packages (Tier I, II, III, Elite) are sold as one-time paymentsfor implementation and setup. Payment is due in full before service provisioning begins. There are no recurring subscription fees unless explicitly agreed upon in a separate Service Agreement.

5.5. Payment Failure

If a payment fails or is declined, we reserve the right to suspend Services until payment is successfully processed. You are responsible for any fees charged by your financial institution for failed payments.

5.6. Taxes & Duties

All prices are exclusive of applicable taxes, including but not limited to VAT, sales tax, GST, or other governmental charges. You are responsible for paying all applicable taxes associated with your purchase. If we are required to collect or pay taxes, such amounts will be added to your invoice.

5.7. Invoicing

An invoice will be issued upon successful payment and sent to your registered email address. Invoices are retained for 10 years in compliance with UK accounting regulations.

6.1. Refund Policy

Due to the nature of our Services (immediate digital delivery and custom implementation work), all sales are final and non-refundable except in the following circumstances:

• Service Non-Delivery: If we fail to deliver the Services within 30 days of payment without valid reason.
• Material Breach: If we materially breach this Agreement and fail to remedy within 14 days of written notice.
• SLA Violation: Proven service downtime exceeding our 99.9% uptime guarantee (service credits issued).

6.2. Refund Request Process

To request a refund under the eligible circumstances above, you must:

• Submit a written request to finance@amadeusprotectedltd.com within 14 days of the issue.
• Provide detailed documentation of the issue and evidence of non-delivery or breach.
• Allow us 14 business days to investigate and respond to your request.

Approved refunds will be processed to the original payment method within 10 business days.

6.3. Chargebacks

IMPORTANT: Initiating a chargeback without first contacting us to resolve the issue constitutes a breach of this Agreement and may result in immediate service termination and legal action.

If you dispute a charge with your bank or credit card company:

• Your account will be immediately suspended pending resolution.
• You will be responsible for all chargeback fees (typically €25-50) imposed by payment processors.
• If the chargeback is found to be fraudulent or unjustified, we reserve the right to pursue legal remedies.

6.4. Service Credits

In cases where a full refund is not warranted but service issues occurred, we may offer service credits at our discretion. Service credits can be applied to future purchases or service extensions but cannot be redeemed for cash.

7.1. Our Intellectual Property

All content, software, infrastructure configurations, documentation, trademarks, logos, and materials provided as part of the Services ("Provider IP") remain the exclusive property of Amadeus Protected LTD or our licensors. You are granted a limited, non-exclusive, non-transferable license to use Provider IP solely for the purpose of using the Services.

7.2. Your Data & Content

You retain all intellectual property rights to data, content, and materials you upload, transmit, or store using our Services ("Client Data"). You grant us a limited license to process, store, and transmit Client Data solely for the purpose of providing the Services.

7.3. Open Source Software

Our Services may incorporate open-source software components (e.g., Matrix Protocol). Such components are licensed under their respective open-source licenses. We provide attribution and license information upon request.

7.4. Restrictions

You may NOT:

• Reverse engineer, decompile, or disassemble any proprietary software or infrastructure.
• Remove or alter any proprietary notices, trademarks, or branding.
• Resell, sublicense, or redistribute our Services without written authorization.
• Use our trademarks, logos, or branding without prior written consent.

8.1. Data Processing Agreement

To the extent that we process personal data on your behalf, we act as a Data Processor and you act as the Data Controller under GDPR and UK DPA 2018. Our data processing practices are governed by our Privacy Policy and the Data Processing Addendum (DPA) available upon request.

8.2. Your Obligations as Data Controller

You warrant that:

• You have a lawful basis for processing personal data using our Services.
• You have obtained all necessary consents from data subjects.
• You comply with all applicable data protection laws (GDPR, UK DPA 2018, etc.).
• You will not process special category data without appropriate safeguards.

8.3. Data Security

We implement industry-standard security measures including:

• AES-256-GCM encryption for data at rest and TLS 1.3 for data in transit.
• ISO 27001 certified data centers with biometric access controls.
• Regular security audits and penetration testing.
• Full-disk encryption (LUKS) on all storage systems.

8.4. Data Breach Notification

In the event of a data breach affecting your data, we will notify you within 72 hours of becoming aware of the breach, in accordance with GDPR Article 33 requirements.

9.1. Uptime Guarantee

We guarantee 99.9% uptime for our core infrastructure services, measured monthly. This excludes scheduled maintenance windows (announced 48 hours in advance) and downtime caused by factors outside our control (Force Majeure events).

9.2. Scheduled Maintenance

We may perform scheduled maintenance during low-traffic periods (typically 02:00-05:00 UTC). We will provide at least 48 hours' notice via email for any maintenance expected to cause service interruption.

9.3. Support Response Times

Support response times vary by tier:

• Tier I (Identity Shield): Email support within 48 business hours.
• Tier II (Digital Fortress): Priority support within 24 hours.
• Tier III (Sovereign Node): Priority support within 12 hours.
• Elite (Amadeus Black): 24/7 crisis response with direct hotline.

9.4. SLA Credits

If we fail to meet the 99.9% uptime guarantee in any calendar month, you may be eligible for service credits:

• 99.0% - 99.9% uptime: 10% service credit
• 95.0% - 98.9% uptime: 25% service credit
• Below 95.0% uptime: 50% service credit

Service credits must be claimed within 30 days of the incident and can only be applied to future services.

10.1. Limitation of Liability

Our total cumulative liability to you for all claims arising from or related to the Services shall not exceed the total amount paid by you to us in the six (6) months immediately preceding the incident giving rise to the claim.

10.2. Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of data (beyond our backup obligations)
• Indirect, incidental, special, or consequential damages
• Damages arising from third-party actions or services
• Damages resulting from your violation of this Agreement

10.3. No Warranty for Third-Party Services

We are not responsible for the performance, security, or availability of third-party services (including Stripe, email providers, or internet service providers) that may be necessary for the operation of our Services.

12.1. Term

This Agreement begins on the date you first access or use the Services and continues until terminated by either party in accordance with this section.

12.2. Termination by Client

You may terminate this Agreement at any time by:

• Ceasing all use of the Services
• Sending written notice to finance@amadeusprotectedltd.com
• Requesting account deletion (processed within 30 days)

Termination does not entitle you to a refund of any fees already paid for one-time services.

12.3. Termination by Provider

We may suspend or terminate your access to the Services immediately, without notice, if:

• You violate the Acceptable Use Policy (Section 4)
• You fail to pay any fees when due
• You engage in fraudulent or illegal activities
• We are required to do so by law or court order
• We reasonably believe your account poses a security risk to our infrastructure

12.4. Effect of Termination

Upon termination:

• Your access to the Services will be immediately revoked
• You must cease all use of our intellectual property and materials
• We will delete your account data within 30 days (subject to legal retention requirements)
• Sections relating to payment obligations, liability, indemnification, and governing law will survive

12.5. Data Retrieval

Upon termination, you have 30 days to retrieve your data. After this period, we will permanently delete all data in accordance with our data retention policy. We may charge a reasonable fee for data export services if the data volume exceeds standard limits.

14.1. Right to Modify

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notification (if applicable)

14.2. Notice Period

We will provide at least 30 days' notice before material changes take effect. Changes to pricing, payment terms, or service specifications will not apply to existing clients until their next renewal or service upgrade.

14.3. Acceptance of Changes

Your continued use of the Services after the effective date of the changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Services and may request account termination.

14.4. Version Control

The current version of these Terms is always available at our website. We maintain an archive of previous versions upon request. The "Last Updated" date at the top of this document indicates the most recent revision.

15.1. Governing Law

15.2. Jurisdiction

Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts of London, England. Both parties consent to the personal jurisdiction of such courts and waive any objection to venue.

15.3. Dispute Resolution Process

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through:

• Step 1: Good faith negotiation between the parties (30 days)
• Step 2: Mediation by a mutually agreed mediator (60 days)
• Step 3: Arbitration or litigation if mediation fails

15.4. Waiver of Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive the right to participate in a class action lawsuit or class-wide arbitration.

15.5. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.6. Entire Agreement

This Agreement, together with our Privacy Policy and any Service-specific terms, constitutes the entire agreement between you and Amadeus Protected LTD regarding the Services and supersedes all prior agreements, understandings, and communications, whether written or oral.

15.7. No Waiver

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.